Refund Policy

30-day money-back guarantee

We want you to be confident in your purchase. If you are not satisfied with AI Student Factory for any reason, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our reseller and Merchant of Record, Paddle.com. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout, or
2. Contact our support team via the website and we will help you process the request.

Processing time

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or card issuer.

Subscriptions

For any subscription products, you may cancel at any time. Cancelling stops future renewals; you will retain access until the end of the current billing period. Refunds for subscription renewals follow the same 30-day window from the renewal date.

Questions

If you have any questions about this Refund Policy, please contact us via the website or at the email address listed on aistudentfactory.com.