IT Service Management

Zendesk Support is a customer service and support platform that can be adapted for internal IT service management needs.

BMC Helix ITSM, built on the legacy of BMC Remedy, provides comprehensive, AI-powered IT service management solutions.

Zendesk now offers robust ITSM functionality within its customer service platform, empowering IT teams to provide efficient internal support.

BMC Helix ITSM is an AI-powered, cloud-native ITSM platform that helps enterprises automate IT operations and transform service delivery.

Jira Service Management provides IT support and service desk capabilities, deeply integrated with the Jira platform for software development.

ConnectWise Automate is a remote monitoring and management (RMM) solution often used by MSPs, with integrated service desk capabilities for ITSM.

Ivanti Neurons for ITSM offers unified IT service management solution with intelligent automation and self-healing IT.

Freshservice is a cloud-based ITSM solution by Freshworks that helps organizations streamline IT operations, manage assets, and deliver exceptional service.

ManageEngine ServiceDesk Plus is an integrated IT service management software that offers help desk, asset, and project management functionalities.

SolarWinds Service Desk provides comprehensive IT service management including incident, problem, and change management capabilities.

Freshservice is a modern, AI-powered IT service management solution designed to provide a fresh approach to IT support.

TeamDynamix offers a combined ITSM and Project Portfolio Management (PPM) solution primarily for higher education and public sector.

HaloITSM is a comprehensive, customizable ITSM software platform designed to meet the demands of modern IT service desks.