ExploreNiches

Customer Support & Helpdesk

24 companies in this category

24
Total
$110M
Median ARR
$15.0B
Top ARR
25%
Free tier %

Desk.com (now Salesforce Service Cloud)

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Salesforce Service Cloud offers a comprehensive customer service platform, evolving from Desk.com to a full enterprise solution.

ARR $15.0BsubscriptionUSA1999

Desk.com (Salesforce Service Cloud)

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Salesforce Service Cloud (formerly Desk.com) is a comprehensive customer service platform that provides tools for case management, live chat, and self-service.

ARR $10.0BsubscriptionUSA1999

Salesforce Service Cloud

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Salesforce Service Cloud is an intelligent customer service platform built on the world's #1 CRM platform, providing seamless support experiences.

ARR $10.0BsubscriptionUSA1999

ServiceNow

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ServiceNow offers a cloud-based platform that delivers a wide range of services, including customer service management (CSM) for large enterprises.

ARR $8.5BsubscriptionUSA2004

HubSpot Service Hub

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HubSpot Service Hub offers a complete suite of customer service tools from help desk to knowledge base that scale with any business.

ARR $1.5BFree tiersubscriptionUSA2006

Sprinklr

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Sprinklr offers a unified customer experience management platform for social, marketing, advertising, research, and care.

ARR $700MsubscriptionUSA2009

Freshdesk (Freshworks)

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Freshdesk offers an integrated customer support platform that helps businesses deliver great customer service efficiently.

ARR $650MFree tiersubscriptionUSA2010

Freshdesk (by Freshworks)

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Freshdesk is a cloud-based customer support software that helps businesses deliver great customer service.

ARR $600MFree tiersubscriptionUSA2010

Freshdesk

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Freshdesk by Freshworks offers a cloud-based customer support software solution for businesses of all sizes.

ARR $600MFree tiersubscriptionUSA2010

Front

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Front transforms the inbox into a customer communication hub, enabling teams to collaborate and resolve issues faster.

ARR $150MsubscriptionUSA2013

Zoho Desk

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Zoho Desk is context-aware help desk software that helps businesses provide great customer service by focusing on the customer journey.

ARR $150MFree tiersubscriptionIndia2005

Drift

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Drift is a conversational marketing platform that combines live chat, email, and automation to improve customer experience and sales.

ARR $120MFree tiersubscriptionUSA2015

Kustomer (by Meta)

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Kustomer is an omnichannel CX platform built for modern customer service, offering a full 360-degree view of every customer.

ARR $100MsubscriptionUSA2015

Kustomer

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Kustomer offers an omnichannel CRM platform specifically designed for customer service, providing a 360-degree view of every customer interaction.

ARR $100MsubscriptionUSA2015

Lattice (Front)

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Front transforms shared inboxes into a collaborative workspace for customer communication, improving team efficiency.

ARR $100MsubscriptionUSA2013

Kustomer (acquired by Meta)

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Kustomer offers a CRM platform designed for customer service, providing comprehensive customer views and omnichannel support.

ARR $100MsubscriptionUSA2015

Kustomer (Meta)

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Kustomer is an omnichannel CRM platform that provides a 360-degree view of every customer and powers personalized interactions.

ARR $90MsubscriptionUSA2015

Gladly

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Gladly is a customer service platform that focuses on seamless conversations across all channels in one view.

ARR $70MsubscriptionUSA2014

Glorify (Gorgias)

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Gorgias is a helpdesk platform specifically designed for e-commerce businesses to manage customer support across all channels.

ARR $70MsubscriptionUSA2015

LiveChat

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LiveChat is a complete customer service platform that delights customers and powers your sales.

ARR $70MsubscriptionPoland2002

Help Scout

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Help Scout is an invisible help desk for better customer service with shared inboxes, live chat, and a knowledge base.

ARR $60MsubscriptionUSA2011

Dixa

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Dixa is a customer service platform built to help businesses deliver amazing experiences at scale.

ARR $40MsubscriptionDenmark2015

Kayako

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Kayako provides a unified customer service platform for support teams to manage conversations across channels.

ARR $25MsubscriptionUK2001

Re:amaze

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Re:amaze is a helpdesk platform for businesses to provide customer service via email, live chat, social media, and mobile.

ARR $15MsubscriptionUSA2012